We at Tuido respect your privacy and are strongly committed to securing any information we obtain from you or about you.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, and learning platform.
Website Privacy
This privacy policy applies to all users of Tuido, including students, parents, and visitors. We are committed to ensuring that your privacy is protected. Any information collected will be used in accordance with this policy.
What We Collect
Tuido collects and stores personal information for legitimate educational and operational
purposes. This may include:
- Name (student/parent/guardian)
- Contact details (phone number, email address)
- Address
- Academic information (class, subjects, progress data)
- Payment and billing information
- Communication data (messages, feedback, queries)
All data is collected with your explicit consent or where required for contractual, legal, or legitimate purposes.
We collect this information to better understand student needs and provide personalized learning experiences.
Data Minimization and Legal Basis
We only collect data necessary for specific purposes. Processing is based on:
- User/parent consent
- Service delivery (contractual necessity)
- Legal compliance
- Legitimate interests that do not override user rights
How Do We Use Information about You?
We use collected data to:
- Provide academic and tutoring services
- Personalize learning experiences
- Track student progress and performance
- Communicate updates and feedback
- Process payments and manage accounts
- Improve our platform and services
We may also use data for:
- Market research and service improvement
- Sending updates about programs or features
Consent and Marketing Communication
Promotional messages (email/WhatsApp) will only be sent after obtaining explicit consent.
Users can withdraw consent at any time by:
- Clicking “unsubscribe” in emails
- Replying “STOP” or “OPT OUT” on WhatsApp
Children’s Data Protection
Since Tuido provides services to students (including minors), we:
- Collect data only with parent/guardian consent
- Use student data strictly for educational purposes
- Do not knowingly collect data from children without authorization
Parents/guardians may request access, correction, or deletion of student data.
Our Retention of Personal Data
We retain personal data only as long as necessary:
- Student data: Duration of enrollment
- Financial data: As required by law
- Communication data: For service improvement and compliance
Data Transfers
We may transfer data to secure servers or service providers, including those located outside your country. We ensure appropriate safeguards are in place.
WhatsApp Business Communication
We may communicate via WhatsApp Business for updates, support, and notifications.
- Messages are sent only after opt-in consent
- Users are informed about message types
- Users can opt out anytime by replying “STOP”
Your data may be processed by WhatsApp (Meta Platforms, Inc.) as per their policies.
Security
We take appropriate measures to protect your data.
Data Protection Measures
- Secure servers and systems
- Access restrictions
- Regular monitoring and updates
However, no system is completely secure.
User Rights
Users (or parents/guardians) have the right to:
- Access personal data
- Correct or update information
- Request deletion
- Withdraw consent
- Object to processing
Requests can be made at: info@tuido.com
Grievance Redressal
For concerns regarding data processing, contact:
Email: info@tuido.com
We will address concerns within a reasonable timeframe.
Cookies
We use cookies to:
- Improve website functionality
- Analyze usage patterns
- Personalize user experience
Users can disable cookies in browser settings.
By continuing to use our website, you consent to the use of cookies unless disabled.
Contact Us
For any privacy-related queries:
Email: info@tuido.com
Website: https://tuido.com/